Refund policy

At Schul.Art, we want you to be completely satisfied with your purchase. As we provide digital products, our return policy is specifically designed for digital goods while complying with all relevant consumer protection laws.

Digital Products Return Policy

We offer a 30-day satisfaction guarantee for our digital products. If you're not satisfied with your purchase, you can request a refund within 30 days of your purchase date. To be eligible for a return, you must provide:

• Your order number or proof of purchase
• A brief explanation of why you're requesting a refund
• Confirmation that you have deleted all downloaded files

Non-Refundable Scenarios

Please note that refunds cannot be issued in the following cases:

• After the 30-day period has expired
• If the illustrations have been used in commercial products that have already been published or sold
• For customized or specially commissioned illustrations
• If you've violated our Terms of Use

European Union 14-Day Cooling Off Period

For customers in the European Union, in accordance with EU consumer protection laws, you have the right to cancel your order within 14 days without giving any reason. However, please note that you acknowledge and agree that you lose your right of withdrawal once you start downloading our digital content.

Refund Process

When your refund is approved, we will initiate a refund to your original method of payment. The refund process typically takes 5-10 business days, depending on your payment provider. You will receive an email notification when your refund has been processed.

Technical Issues

If you experience technical issues with downloading or accessing your purchased illustrations, please contact our support team at hey@schul.art before requesting a refund. Most technical issues can be resolved quickly, ensuring you can access and use your purchased materials.